Returns & Exchanges

Due to the perishable nature of our fresh-baked giant cookies, we cannot accept physical returns once they have left our kitchen. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Examine your cookie box immediately upon arrival to ensure all treats are present and in perfect condition.

• 2.
  Capture Proof

  In the event of damage or an incorrect order, take clear photos of the packaging and the cookies to help us resolve the issue.

• 3.
  Contact Support

  Email our crumbs-and-concerns team at hello@chloesgiantcookies.com with your order number and the photos within 24 hours.

• 4.
  Receive Resolution

  Our team will review your request and issue a store credit, a fresh replacement shipment, or a refund to your original payment method.